AI Answers by Cohere
Personalized customer ticket resolution via chatbot.
Cohere is an innovative AI-powered platform that provides customer support assistance through sophisticated analytics. It leverages large language models and existing support resources to give customers accurate and personalized answers in a timely manner. This helps service teams resolve up to 60% of tickets quickly, thereby improving customer satisfaction. Furthermore, Cohere has an experienced success team that works with customers to identify opportunities for automation and measure ROI.
The advantage of using Cohere is that it can understand customer inquiries like humans do – by finding answers from previous tickets and articles, as well as from past conversations. This reduces the time taken to analyze customer queries, giving quick responses that are tailored to each individual inquiry. Additionally, the platform can automate processes so teams are able to handle more requests in a shorter period of time without compromising quality or accuracy. With this advanced capability, Cohere enables companies to provide better customer service while increasing efficiency and reducing costs.
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