SupportGPT
Platform for automating customer support workflows.
SupportGPT™ is an AI-powered platform developed by Forethought that helps companies automate their customer support processes. The platform utilizes OpenAI's Large Language Models to generate human-like responses and fine-tune them based on the company's conversation history. SupportGPT™ provides suggested responses to agents that are tailored to the context of each ticket, allowing for efficient management of customer support across multiple platforms such as Salesforce, Zendesk, and Freshdesk. This product is ideal for organizations looking to enhance customer support experiences with intelligent automation, efficiency, and accuracy.
By leveraging the power of generative AI, SupportGPT™ can provide empathetic conversations that adapt to customers’ contexts; it also offers proactive insights and predicts which tickets need to be prioritized or routed appropriately. Additionally, industry-specific workflows have been designed for e-commerce, SaaS, FinTech, and travel businesses. This allows companies to gain deeper understanding of their customers’ needs while delivering highly personalized customer service experiences.
In short, SupportGPT™ is a powerful tool that can help businesses automate customer support in a smart and efficient way; it enables them to improve the overall customer experience while boosting satisfaction and loyalty levels.
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