Symbl
Real-time conversation analytics platform.
Symbl.ai is a conversation intelligence platform that offers real-time transcription and insights from unstructured conversations using deep learning models. Its features support custom trackers, summarization, topic modeling, transcription, conversation analytics, and pre-built UI components for voice, audio, and text data. With Symbl.ai's APIs technology, developers can add intelligence with a single API call by utilizing the tool's speech recognition capabilities for human conversations in less than 400 milliseconds via batch or asynchronous requests. It also provides keyword and phrase detection as well as intent identification in real-time.
Symbl.ai enables conversation analytics to generate various metrics such as talk-to-listen ratios, words per minute, talk time, and sentiment analysis based on topics discussed in conversations across different channels like video or audio files, telephony, and streaming services. Additionally it prioritizes customer support by providing flexible plans with no usage commitments and scalability options for growth. Furthermore its multi-industry applications include revenue intelligence solutions for events & webinars; remote collaboration & contact center; recruitment & AI intelligence processes; plus voice & video integration for user interfaces or mobile apps.
Symbl.ai's advanced deep learning models are designed to provide developers with real-time transcription and insights from unstructured conversations quickly and accurately while supporting custom trackers for summarization of topics discussed in any given conversation . The platform also generates relevant metrics such as talk-
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