Kaizan

Kaizan is a Client Intelligence Platform that helps Client Success teams manage, retain and grow their customer portfolios. It offers advanced language models and conversation intelligence to extract relevant tasks and actions from conversations. This allows the team to be better informed about their clients and identify risks and opportunities for improvement. Kaizan also provides summaries of all conversations that help create client work streams, as well as insights on topics being discussed, sentiment analysis, and an objective view across the board.

In addition to these features, Kaizan offers resources such as a guide to consultative sales and an exploration of client intelligence as a key business tool. These tools are designed to help teams build relationships with their clients by understanding them better, so they can more effectively manage them and increase revenue. With Kaizan’s Client Intelligence Platform, Client Success teams have the power to make data-driven decisions that can improve customer retention rates and grow their businesses in new directions.