Dialpad

Dialpad is an AI-powered customer intelligence platform that enables businesses to communicate with customers on every channel. It provides a suite of products for customer engagement, business communications, and an open ecosystem with integrations and APIs. Dialpad's features include AI Recap which generates summaries and next steps post conversations; a business phone system; chat and SMS messaging; free video conferencing; a Virtual Agent who assists in self-service tasks; and real-time transcription, sentiment analysis, live coaching, predictive CSAT, etc. to improve team and customer conversations. The tool is suitable for small businesses and enterprises across industries such as education, healthcare, legal, and technology. Its features are available via demo, resources library, help center, app marketplace, plans & pricing options.

Dialpad helps organizations uncover more insights about their customers through its AI-powered capabilities to improve engagement. Inbound & outbound sales & support with omnichannel customer engagement can be used to reach potential customers or provide customer service efficiently. The Virtual Agent can handle 100% of interactions while providing solutions such as self-service tasks as well as CSAT ratings for better feedback loops. Additionally the Customer Intelligence Platform offers advanced capabilities such as sentiment analysis & live coaching so teams can analyze conversations & learn from them in real time.

The tool enables businesses to call message & meet in one place for increased productivity while allowing integration into existing systems further enhancing the user experience by making sure everything runs smoothly