Cresta

Cresta AI is an AI-driven contact center intelligence platform that provides a suite of features to help teams increase sales efficiency and effectiveness. The tool offers solutions such as Agent Assist, Director, Insights, and Virtual Agent which are suitable for various industries such as airlines, automotive, finance, insurance, retail, and telecommunications. It enables teams to build and follow bespoke playbooks to improve business outcomes and narrow the gap between top and bottom performers. In addition, Cresta AI uses AI-powered coaching and assistance to make every agent a top performer by automating repetitive tasks quickly while learning continuously over time.

With Cresta AI, teams can access real-time insights to drive results and uncover critical business insights. The platform helps increase agent effectiveness and efficiency with its AI-enabled coaching feature which allows agents to find answers quickly. It also brings automation into the mix by automating only the right use cases while letting people handle the rest. Moreover, it promises to surface behaviors that will move the needle in order to increase customer satisfaction. Overall, Cresta AI is a powerful tool for contact centers looking for ways to leverage AI effectively in their operations.