Abbot

Abbot is an AI tool that helps customer-facing teams in Slack to improve their customer experience. This programmable smart assistant monitors and manages shared channels, integrates with popular ticketing systems such as Zendesk and GitHub, and can be trained on documentation to answer customer questions. Abbot automates repetitive tasks like tagging conversations for easy searching, summarizing conversations, providing suggested next steps, and running automations from Slack. It also allows users to create custom scripts in C#, JavaScript or Python.

Abbot comes in two pricing plans: Team and Enterprise. The Team Plan costs $49/month per agent for features such as conversation monitoring and escalations, topic tagging, activity dashboards and insights; while the Enterprise Plan offers priority support, customizations, and more integrations at a higher cost. Ultimately, Abbot’s goal is to save time for customer-facing teams by streamlining notifications and providing access to relevant data quickly so that they can respond effectively to customers.

By using Abbot's automated processes throughout the customer journey, teams are able to provide faster resolutions while driving up satisfaction rates with their customers. With Abbot’s help in managing conversations from start to finish in one unified platform – from identifying inquiries to delivering solutions – teams can build better relationships with their customers through improved communication efforts.